at macquarie bank copies of all customer documentation including billing statements 629078

At Macquarie Bank, copies of all customer documentation including billing statements, customer-generated correspondence, and computer summary data are scanned and sorted by computer. With the document management system, service representatives can recall on-screen copies of documents while speaking with the customer, and can print a copy with the touch of a button for mailing or faxing to the customer. Additionally, documents are much easier to find, as they can be cross-indexed by customer account, invoice number, date of occurrence, customer name, or other ways.