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Write a 175- to 265-word response to the following:

  • What prevents health care from having the same customer satisfaction as Amazon?
  • What prevents health care employees from having the same satisfaction as Google employees?
  • What are the leadership skills or attributes necessary to accomplish these objectives?

Cite at least 1 peer-reviewed, scholarly, or similar reference to support your assignment. Textbooks and websites will not meet this requirement. Please take a look at databases such as ProQuest as an example. References, citations and direct quotes will not count towards the word requirement.

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