value chain classifications match each of the following cost items with the value 639304
Value chain classifications Match each of the following cost items with the value
chain business function where you would expect the cost to be incurred:
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Business Function |
Cost Item |
Answer |
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a. Research and development |
1. Labor time to repair products under warranty |
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b. Design |
2. TV commercial spots |
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c. Production |
3. Labor costs of filling customer orders |
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d. Marketing |
4. Testing of competitor’s product |
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e. Distribution |
5. Direct manufacturing labor costs |
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f. Customer service |
6. Development of order tracking system for |
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the Internet |
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7. Printing cost of new product brochures |
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8. Hours spent designing childproof bottles |
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9. Training costs for representatives to staff |
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the customer call center |
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10. Installation of robotics equipment in |
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manufacturing plant |