[Quantitative Thesis sample]
The purposeof this researchis to examine dimensionsof service quality, which areTangible(X1), Reliability(X2), Responsiveness(X3), Assurance(X4), and Empathy(X5)that have a main role in driving overall Customer Satisfaction(Y). The design of this research used a quantitativeapproach and primary data in the form of 180 questionnaire responses were been collected from a costumers PT. Hasta Ayu Nusantara.The findings of this research are ReliabilityandEmpathyhavea partiallysignificantinfluence towardscustomer satisfaction, while Tangible, Responsiveness and Assurancedo nothaveit.