[Quantitative Thesis sample]

The purposeof this researchis to examine dimensionsof service quality, which areTangible(X1), Reliability(X2), Responsiveness(X3), Assurance(X4), and Empathy(X5)that have a main role in driving  overall Customer Satisfaction(Y). The  design  of  this  research used a quantitativeapproach and primary data in the form of 180 questionnaire responses were been collected from a costumers PT. Hasta Ayu Nusantara.The findings of this  research  are ReliabilityandEmpathyhavea partiallysignificantinfluence towardscustomer satisfaction, while Tangible, Responsiveness and Assurancedo nothaveit. 

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