the company policy for customer service representatives gives time off for positive 662876

The company policy for customer service representatives gives time off for positive

reviews. If, in the first 20 calls a customer service agent handles In a day, 13 or more

elect to take a subsequent survey and rate the service as “excellent,” then the company

gives the agent his or her final hour of work that day off, paid. Ellie receives excellent

reviews from about 30% of the calls she handles. Assuming she always receives at

least 20 calls in the first 7 hours of a workday, on what percentage of her 8 hour . .

workdays does Ellie get the final hour off?