Discuss how an automated answering system may be effectively utilized, and discuss the differences between this system and an answering service.  

ALL ANSWERS TO THESE QUESTIONS HAVE TO BE 200 WORDS IN LENGTH.

1.  Discuss how an automated answering system may be effectively utilized, and discuss the differences between this system and an answering service.

2.  Outline the major differences between new and established patients and how healthcare professionals should handle each patient type.
3.  Describe the pros and cons of using stream scheduling.