Describe how you improved your knowledge, skills, abilities, and yourself in this session through this course.

As our study draws to a close, it is important to step back and reflect on new levels of understanding, skills, and knowledge that you developed as a result of your efforts throughout this course.

Toward this end, please address each of the following items:

• Describe how you improved your knowledge, skills, abilities, and yourself in this session through this course.
• Evaluate your OPM500 class work during the session and explain ways you could have performed better.
• Identify topics you did not understand or successfully implement and, if possible, suggest how to improve the course material on those topics.
• Discuss ways you might measure the future effects of what you have learned in this course for your future progress/improvement.
• State whether you achieved the course outcomes (listed in the “Learning Outcomes” section of the syllabus).

Required Reading

Global Text Project (2017), Operations management: Special topic: supply chain management. OpenStax CNX. Retrieved from:  

Global Text Project (2017), Operations management: The input/output transformation model. OpenStax CNX. ‎Retrieved from 

McCarty, Kelsey, Gallien, et al. (2012, January 3). . MIT Sloan School of Management. Case: 11–116. Retrieved from   Note – Copy link in your browser for going directly to the reading.

Pink, Daniel H.(2001, August 31) Who Has the Next Big Idea? Fast Company Magazine, Retrieved from 

How the U.S. Dept. of Labor measure productivity. (2017). U.S. Dept. of Labor, Bureau of Labor Statistics. Retrieved from 

Optional Reading

Arnst, C. (2010). A Team Effort to Re-Engineer Care at Hospitals, U.S. News & World Report. Washington: Jul 2010. p. 1, retrieved from:  http://health.usnews.com/health-news/best-hospitals/articles/2010/07/26/a-team-effort-to-re-engineer-care-at-hospitals

Purdue’s Online Writing Library. (2017). Retrieved from (OWL)  

Torres, C., & Feld, A. (2010). Campbell’s quest for productivity. Businessweek. Retrieved from 

Watson, R. (2010). Freight capacity will tighten, carrier executives predict, Transport Topics. Alexandria: Nov 22, 2010. pp. 3-4, AN(815411742)

NOTE: For your convenience, where applicable, each source’s Accession Number (AN) is listed. For easy access to the source, enter the AN into the search line of the Trident Online Library.

Module 2

Required Reading

Sierra. F. (2013), Total quality management. [YouTube video].  Retrieved from 

Global Text Project (2017), Operations management: Special topic: Total Quality Management. OpenStax CNX. Retrieved from 

Global Text Project (2017), Operations management: Special topic: just-in-time and lean systems. OpenStax CNX. Retrieved from 

Ching-Chow Yang (2010). Six Sigma, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech, Retrieved from: 

Madar, A. (2015). : British Airways. Bulletin of the Transilvania University of Braşov Series V: Economic Sciences, 8(57), No. 1. Retrieved from 

Maher Lazreg (2010). Integrated Model Linking Maintenance Excellence, Six Sigma and QFD for Process Progressive Improvement, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech,  Retrieved from: 

The History of Quality. (2019). Retrieved from 

Optional Reading

Halliday, J. (2010). Once-mighty GM searches for level road.  Adweek. New York: Jun 7, 2010. Vol. 51, Iss. 23; p. 11. EBSCO (AN 51393193)

iSixSigma. (2009). Statistical Six Sigma Definition. Retrieved from 

Mehrjerdi, Y. (2011). Six Sigma: Methodology, tools and its future. Assembly Automation, 31(1); pp. 79-88. [Trident Online Library] AN(855071335)

Tague, N. (2004), Excerpted from The Quality Toolbox, Second Edition, ASQ Quality Press, Retrieved from 

ISO9000 Quality Standard. (n.d.). Free management library. Retrieved from 

ASQ Learning about Quality. (2017). Malcolm Baldrige National Quality Award. Retrieved from 

Department of Trade and Industry. (n.d.) . Retrieved from https://www.businessballs.com/dtiresources/quality_management_gurus_theories.pdf

Purdue’s Online Writing Library. (2017). Retrieved from (OWL)  

NOTE: For your convenience, where applicable, each source’s Accession Number (AN) is listed. For easy access to the source, enter the AN into the search line of the Trident Online Library.

Module 3

Required Reading

FulfillmentbyAmazon. (2017). How Amazon Receives Your Inventory. [YouTube video]. Retrieved from 

Global Text Project (2017), Operations management: Special topic: supply chain management. OpenStax CNX. Retrieved from .

Carvalho., H. & Cruz-Machado, V. (2011). Integrating Lean, Agile, Resilience and Green Paradigms in Supply Chain Management (LARG_SCM). Supply Chain Management, Pengzhong, L.(Ed.). DOI: 10.5772/14592. Retrieve from 

Ambe, M., & Badenhorst-Weiss, J. (2011). Managing and controlling public sector supply chains, Supply Chain Management, Pengzhong, L. (Ed.), DOI: 10.5772/14696. Retrieved from 

Magretta, Joan. . Harvard Business Review 76, no. 2 (1998): 73–84.

Optional Reading

ABC News. (2012), November 26). Inside Amazon: Secrets of an online mega-giant. [YouTube video]. Retrieved from 

Banker, S. (2015, December 2). New solutions for supply chain risk management: A case study. Forbes. Retrieved from 

Maslaric, M., & Groznik, A. (2011). Towards Improving supply chain coordination through business process reengineering.Pengzhong, L. (Ed.), DOI: 10.5772/14754. Available from: 

Hammer, Michael. . Harvard Business Review 68, no. 4 (1990): 104–12.

Fung, Victor. . Harvard Business Review 76, no. 5 (1998): 103–14.

Module 4

Required Reading

Global Text Project (2017), Operations management: Operations decisions. OpenStax CNX. Retrieved from .

Pink, Daniel H.  Fast Company Magazine, August 31, 2001.

Inma, R. (2017). Capacity planning. Retrieved from from 

Iimtsvideo. (2013, August 27). Forecasting Techniques. [YouTube video]. Retrieved from, 

Walonick, D. (1993). An Overview of Forecasting Methodology, Statpac, retrieved from 

De Felice, F., Petrillo, A., & Monfreda, S. (2013). Improving operations performance with world class manufacturing technique: A case in automotive industry, operations management. Schiraldi, M. (Ed.),  , DOI: 10.5772/54450. Retrieved from: 

Kootanaee, A., Babu, N., & Talari, H. (2013). Just-in-Time manufacturing system: From Introduction to Implement, International Journal of Economics. Business and Finance, Vol. 1, No. 2, March 2013, PP: 07 – 25. Retrieved from 

Optional Reading

Chacón, E., Cardillo, J.,  Chacón, R., & Zapata, G.  (2012). Online production scheduling and re-scheduling in autonomous, intelligent distributed Environments. Righi, R.  (Ed.), InTech, DOI: 10.5772/25933. Retrieved from: 

Jorge Luis Gonzalez-Trujillo (2010). Virtual Work Group Collaboration in a Manufacturing Process, Process Management, Maria Pomffyova (Ed.), InTech, DOI: 10.5772/8450. Available from: 

Croft, J. (2010). Gulfstream to invest $500m in R&D, production capacity, Flight International. London: Nov 23-Nov 29, 2010. Vol. 178, Iss. 5267; p. 24, AN(818452702)

NOTE: For your convenience, where applicable, each source’s Accession Number (AN) is listed. For easy access to the source, enter the AN into the search line of the Trident Online Library.